AI Agent
Support Triage Agent
Answers repeat questions from your own documentation and escalates anything it isn't confident about to a human.
Demo video coming soon
The problem
What wasn't working.
The support inbox was dominated by the same dozen questions, all answerable from existing docs, which buried the tickets that genuinely needed attention.
The build
How we built it.
- RAG index built over the existing help centre and internal notes
- Confidence threshold that escalates rather than guessing
- Draft replies posted for human approval during rollout
- Full conversation logging for later evaluation
- Weekly report on unanswered question themes
Results
What changed.
60%
Tickets auto-resolved
4x
Faster first response
0
Confident wrong answers shipped
Workflow
- New ticketTrigger
- Retrieve from docsAI
- Draft answerAI
- Confidence gateLogic
- Send replyAction
- Escalate to humanAction
More agents
You might also want these.
Content Repurposing Agent
Takes one long-form piece and produces platform-native versions for every channel, kept in your voice.
One article becomes twelve assets in under five minutes
Competitor Monitoring Agent
Watches competitor pricing, releases, and job posts, then reports only what actually changed and why it matters.
Weekly manual research replaced by a five-minute digest
Client Onboarding Orchestrator
Turns a signed contract into provisioned accounts, a kickoff schedule, and a populated project workspace.
Onboarding shortened from four days to under an hour
Let's find what's worth automating.
Book a 30-minute call. We'll map your processes and tell you honestly whether there's enough there to be worth our time.